A 35-year-old shopper claimed she was left “crying and shaking” after experiencing the “aggressive approach” of a cashier at her local Aldi store. Nicola Fuller from Teesside in the UK claimed she was loading her scanned items into bags as soon as possible but couldn’t keep up with the cashier’s “ferocious” speeds. It wasn’t long before there was “huge towers” of groceries that began falling to the floor, much to her horror.
- The cashier wasn’t sympathetic to her struggle. As Nicola recalled, the cashier could see that she wasn’t keeping up with his rate of scanning but refused to slow down, which sent her spiraling. “He could see my struggle and when a tin finally fell, I began crying and shaking,” she told Teesside Live. “I knelt to the floor to pick up the food while simultaneously trying to watch my children who are aged two, three and seven.”
- In fact, Nicola believes he was “blunt and aggressive.” While you might think the cashier would slow down a bit to help her catch up with the items she’d bought, that wasn’t the case at all. “I asked the cashier to please stop scanning through more food and that it felt like he was throwing the items at me,” she said. She claims the employee called her a “liar” and claimed she “obviously wasn’t packing quickly enough.”
- Another employee tried to step in to diffuse the situation. While the other employee was “very lovely and understanding” and the offending cashier eventually “walked off,” Nicola still wasn’t coping very well with the situation.
- Now, Nicola is having serious confidence issues. While it might not seem like a huge issue, Nicola says she feels really devastated by the incident and that it has changed her life. “The incident has personally knocked my confidence,” she said. “Shopping with three children can be challenging enough without suffering panic and anxiety at the checkout and leaving the store in tears. I was shocked how someone in customer care could disregard my struggle with no empathy or care whatsoever. It’s totally unacceptable.” She added that she’s “never had an experience as horrid as this one.”
- A spokesperson for Aldi has spoken out after the incident. In a statement to LadBible, an Aldi spokesperson said: “Our colleagues are trained to work at a pace suitable for each individual customer. We have spoken to Ms Fuller to apologise for her experience at the Guisborough store and hope to see her again in the future.”