When you go to Subway to grab a sandwich, you expect to get a tasty meal at a decent price. However, Georgia woman Vera Conner’s experience at the College Park shop left her more than $7,000 in the hole — and she’s struggling to get her money back.
Vera Conner’s sandwich should have cost $7.54.
Instead, she saw her credit card was charged a whopping $7,112.98. Talking to WSB-TV, Conner said she “could have gone to Italy and got the sandwich” for that price.
She only noticed the charge when she checked her credit card statement, which she tells the station she does on a weekly basis.
“I know exactly what it normally costs. It’s $7.54,” she said. “I was like, ‘Oh, my God! How did this happen?”
She thinks she knows how it happened.
After doing a bit of digging, Conner noticed that there were a few numbers on the Subway receipt’s tipline that matched her phone number. She thinks the store’s machine had a technical error that changed her phone number to her tip after she entered the number to get her Subway rewards points.
“I must have been keying it in the pad, and the screen changed,” she said.
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So far, Vera Conner has been unable to recoup her money from Subway or her credit card company.
When she called the shop to talk to the manager, they refused to discuss the matter at all. She then decided to raise the problem, but she was denied the chargeback from the company.
“This is unbelievable because I feel like everyone that sees it, has to know that it’s a mistake. I’ve worked in retail before. I know how we tally up at the end of the night,” she said.
It took running to social media to get the matter resolved.
After she started tagging Subway on social media and talking to local news outlets, suddenly, people seemed much more willing to help Vera Conner out.
Subway said that Bank of America had requested a chargeback for the transaction and that they were aware of the problem. The company claimed it was in the middle of processing that chargeback, though so far, it hasn’t gone through.
